F.A.Q

How long will it take to receive my order?

Orders are shipped Monday to Friday within 24 hours of being placed.* Once your order has been shipped, you should receive it from 2-10 working days in the European Union and up to 21 days outside of the EU zone, depending on the chosen delivery option at checkout. Please keep in mind that this time period is just an estimate. Please refer to your tracking to be sure when your order should arrive.

*Excludes orders placed on Postal Holidays, Pre-Orders, and Pending Payments.

 

Do I have to pay customs or other fees? 

If placing an order to be delivered outside of the European Union, your order may be subject to additional charges. International customers are responsible for any customs, duties, taxes, VAT, charges, or other fees that may incur due to importing into the buyer's country. Concealed® is not responsible for any of these additional charges. Please refer to your country's laws and import taxes for further information.

 

Can I cancel or modify my order?

If you wish to cancel your order, please contact us using contact page as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. Please remember to include your order number when contacting us to speed up the process.

 

Which size should I choose?

For sizing, please refer to the measurements provided in the product description. If you are in-between sizes, we recommend getting the larger size.

 

Can I return my order?

If you are unsatisfied with your purchase, you can contact us at contact@concealed.pl or by using contact page on our website regarding a return and refund. Only unworn products in their original packaging and tags are eligible for a refund up to 14 days after their purchase.* In the very unlikely event of receiving a wrong size of a product, please contact us and we will arrange an exchange with you as soon as possible. When contacting us, always include your order number to speed up the process.

 

Are products on your website made to order?

All products on our website are already made and prepared for shipping, unless it states otherwise in the product description. We often make our garments in small and limited quantities. Follow us on social media platforms and sign up to the newsletter, so you don't miss any of our releases and special offers.

 

How can I get in touch with you?

The fastest way to reach out to us is through contact page or by email at contact@concealed.pl.